At FATIMACARPET, customer satisfaction is our top priority. We take great pride in offering high-quality, handmade Moroccan products. Please review our Refund & Return Policy carefully before making a purchase.

1. Returns :

We accept returns within 14 days of receiving your order.

To be eligible for a return:

✔️The item must be unused
✔️In its original condition
✔️Returned in the original packaging

✔️Items sent back without first requesting a return will not be accepted.

⛔️ Non-Returnable Items

✔️Custom-made or personalized products
✔️Special or made-to-order items

→ Exception:
In rare cases, we may accept a return for these items only if there is a significant difference between the product received and the original listing, such as a major discrepancy in design, size, or overall appearance compared to the product photos.

Please contact us within 48 hours of delivery with clear photos if you believe your item qualifies under this exception.

If you have questions about whether your item qualifies for return, please contact us before sending it back.

2. Exchanges :

We only replace items if they are damaged or defective.
If you need an exchange for the same item, please contact us at:
📩 contact@fatimacarpets.com

3. Refunds :

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within a reasonable timeframe using your original payment method.

4. Late or Missing Refunds :

If you have not received your refund yet:

– Check your bank account again
– Contact your credit card company (processing may take time)
– Contact your bank (refunds may take a few business days)

If you’ve done all of the above and still haven’t received your refund, please contact us at:
📩 contact@fatimacarpets.com

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos.

→ We will arrange a replacement or a full refund.

6. Shipping Fees

Shipping fees are non-refundable, unless the return is due to an error on our part.

8. How to Request a Return

To request a return or refund, please contact us at:
📩 contact@fatimacarpets.com