Our rug is made from 100% natural sheep wool. We use natural dyes extracted from nature, such as pomegranate peel, henna, lavender, herbs, plants, and flowers. This traditional process ensures rich, authentic colors while keeping the rug eco-friendly and safe for your home.

For ready-to-ship rugs, we strive for our orders to arrive at your door within 5-8 business days.

Your order will be processed within 24 hours and forwarded to our skilled weavers, who will begin handcrafting your custom piece immediately. The entire procedure of sourcing, shearing, spinning, dyeing, weaving, washing, and shipping your rug requires between 5 to 8 weeks. However, please note that during the winter season, the drying process may be extended slightly, so we kindly ask that you allow an additional 1-2 weeks for delivery.

 Yes, absolutely! We can create your rug exactly in the design, colors, and size you prefer. Simply send us a reference image, and our artisans will handcraft it for you using 100% natural sheep wool, traditional handmade techniques, and natural dyes. Your rug will be custom-made with care to match your vision as closely as possible.

We’re happy to help with custom designs or sizes to match your preferences. If you have specific requirements, please contact us to discuss customization options. Kindly note that any changes or modifications must be requested within 24 hours of placing your order. After this time, production may begin and changes may no longer be possible. Our skilled artisans will work closely with you to create a rug that reflects your vision as closely as possible.r, est. Ea, consequatur.

We provide FREE SHIPPING to most international destinations. Your order will be processed within 1 to 3 days through FEDEX EXPRESS, and you can anticipate delivery of your rug within 5 to 8 business days after it is dispatched.

Absolutely! Our rugs are photographed using natural light to provide an authentic representation. However, please consider that there may be slight variations in color due to the settings of your phone or computer monitor. Furthermore, since our customized rugs are meticulously crafted by hand, variations in pattern, color, and exact size (with a potential deviation of up to 10 centimeters on either side) are inherent due to the organic nature of the materials. Nonetheless, we make every effort to accurately capture the intricate details and colors in our product images, ensuring that you have a clear understanding of what to expect.

No, FatimaCarpets does not charge sales tax on its products. We do not apply taxes to our sales. However, please note that your country may charge import duties, customs fees, or local taxes upon delivery. The Moroccan government encourages artisan businesses to sell handmade products, but any taxes or duties required by your country are the buyer’s responsibility.

We provide several secure and easy payment options for your purchase. Payments can be made using Visa, MasterCard, PayPal, and other major credit or debit cards. For added flexibility, bank transfers are also accepted. All transactions are processed safely to ensure a secure shopping experience.

Yes! Once your order is dispatched, we will send you a tracking number by email. This allows you to follow your Moroccan rug every step of the way from our workshop until it arrives safely at your home.

To prevent your rug’s fibers from deteriorating due to dust buildup, make a habit of shaking it outdoors weekly. If shaking isn’t feasible, use a vacuum with care—avoid rotary models. Instead, employ the suction attachment gently every month or so. Occasionally, flip the rug and vacuum its underside once or twice a year.

Once annually, let your rug soak up the sun. Hang it outside during peak sunlight hours, turning it over midway to ensure both sides benefit. This sunlight exposure helps sanitize the wool and delivers a natural bleaching effect.